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In Process Podcast

In Process: Conversations about Business in the 21st Century is presented by Trusted Counsel. Business involves constant change and challenges. In Process brings you weekly conversations with business experts on topics to provide new ideas, tools and techniques to help you and your business grow and succeed.
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Now displaying: June, 2018
Jun 28, 2018

This week on Trusted Counsel’s podcast show “In Process: Conversations about Business in the 21st Century,” Managing Partner, Evelyn Ashley moderated a panel discussion (which was audio recorded on site) on learning about the process and benefits about certifying a woman owned business. Trusted Counsel, a corporate and intellectual property law firm is a certified woman owned business. The panelists were; Roz Lewis, President and CEO of the Greater Women’s Business Network®(GWBC®) the Southern Region’s certifying organization for the Women’s Business Enterprise Counsel (WBEC) and Deb Mackins who serves on the GWBC® and is Georgia Power’s representative to GWBC® from their Supplier Diversity and Development Department. Deb provides her insight from the perspective of a company that utilizes certified women owned businesses for services.

This panel discussion was open to the public in Atlanta and registration was required. The event was sponsored by Trusted Counsel and Aprio in Atlanta, GA. The event was organized by Launchpad2X, an intensive boot camp and master class program that focuses on what women entrepreneurs need to break through confidence barriers, achieve goals, and manage growth.

About Trusted Counsel: Trusted Counsel provides seasoned, practical and confidential legal services for businesses. We are a corporate and intellectual property law firm dedicated to serving the unique needs of companies, investors and legal departments. Our focus is to guide and empower you with exceptional legal counsel, knowledge and tools that lead to practical, informed business decisions.

About Aprio: Since 1952, clients throughout the U.S. and across more than 40 countries have trusted Aprio for guidance on how to achieve what’s next. As a premier, CPA-led professional services firm, Aprio delivers advisory, assurance, tax and private client services to build value, drive growth, manage risk and protect wealth. With proven expertise and genuine care, Aprio serves individuals and businesses, from promising startups to market leaders alike.

During the course of the podcast, entrepreneurs, women business owners and C-level executive will learn:

  • About the certification process
  • The difference between a woman owned business and a woman owned businesses that is certified
  • Resources and information to help develop a woman owned business or a minority business
  • What to do once your business gets certified

To learn more about The Greater Women’s Business Council and their certification process, programs and resources, visit their website at www.gwbc.biz

Don’t miss a single episode of our podcast show. Subscribe to our show “In Process Podcast” on iTunes and now on Google Play to receive this episode as well as future episodes to your smartphone.

Jun 14, 2018

We all know that call centers have some of the highest turnover rates for a given industry, 29 percent in fact (according to a 2016 Contact Decision Makers’ Guide). This figure is significantly higher than the 10% benchmark that most businesses and/or industries regularly aim for. Meet entrepreneur Craig Handley, a call center co-founder who is defying the grim industry statistics. With persistence and a lot of dedication, this modern, proud, and very humble entrepreneur has not only grown his call center business from 20 agents to over 1,000 (in both the US and Mexico), but also, he’s managed to significantly reduce turnover rates by implementing a very unconventional approach.

This week on Trusted Counsel’s podcast show “In Process: Conversations about Business in the 21st Century,” we interview Craig Handley, co-founder of ListenTrust, an industry leader for English and Spanish Language call center services in the United States and Mexico.

During the course of the podcast, entrepreneurs, business owners and C-level executive will learn:

  • How Craig went from call center agent to building his own world class call center
  • Culture building strategies that work
  • Why Craig trains his employees to quit!
  • How he saved his company from the brink of bankruptcy
  • Advice for failing businesses

Want to learn more about ListenTrust and their approach to outsourced call center services? Visit their website at http://www.listentrust.com/

Don’t miss a single episode of our podcast show. Subscribe to our show “In Process Podcast” on iTunes and now on Google Play to receive this episode as well as future episodes to your smartphone.

 

Jun 14, 2018

We all know that call centers have some of the highest turnover rates for a given industry, 29 percent in fact (according to a 2016 Contact Decision Makers’ Guide). This figure is significantly higher than the 10% benchmark that most businesses and/or industries regularly aim for. Meet entrepreneur Craig Handley, a call center co-founder who is defying the grim industry statistics. With persistence and a lot of dedication, this modern, proud, and very humble entrepreneur has not only grown his call center business from 20 agents to over 1,000 (in both the US and Mexico), but also, he’s managed to significantly reduce turnover rates by implementing a very unconventional approach.

This week on Trusted Counsel’s podcast show “In Process: Conversations about Business in the 21st Century,” we interview Craig Handley, co-founder of ListenTrust, an industry leader for English and Spanish Language call center services in the United States and Mexico.

During the course of the podcast, entrepreneurs, business owners and C-level executive will learn:

  • How Craig went from call center agent to building his own world class call center
  • Culture building strategies that work
  • Why Craig trains his employees to quit!
  • How he saved his company from the brink of bankruptcy
  • Advice for failing businesses

Want to learn more about ListenTrust and their approach to outsourced call center services? Visit their website at http://www.listentrust.com/

Don’t miss a single episode of our podcast show. Subscribe to our show “In Process Podcast” on iTunes and now on Google Play to receive this episode as well as future episodes to your smartphone.

 

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